Complaints

With one of the Simplex+ Program measures, the digital complaints book was created, which is another way you can use to present a suggestion for improvement or even a complaint.

Therefore, as an alternative to writing directly to EMEL using the forms available in the Online Services area of ​​the website www.emel.pt, you can use the digital complaints book. If you use this method, what you write will be forwarded to EMEL who will respond shortly.

Access to the digital complaints book is via the website created for this purpose, which has instructions on the steps you must follow.