. Non-higher education students aged 16 to 18 (inclusive), who do not benefit from school transport and who are tax resident in the municipality of Lisbon;
. Higher education students aged 16 to 23 (inclusive), for higher education students enrolled in Medicine and Architecture, to 24 (inclusive), who are tax resident in the municipality of Lisbon;
. Users with age 16 or above, who are tax resident in the municipality of Lisbon, registered with the tax and customs authority.
Does GIRA NAVEGANTE require a new card or is it a service added to those who already have the NAVEGANTE card?
Anyone who has the GIRA App, a GIRA account and a NAVEGANTE (or Lisboa Viva) card issued by TML (Transportes Metropolitanos de Lisboa) with an active monthly pass can join GIRA NAVEGANTE; a new card is not required.
I already have a GIRA App and account. How can I join GIRA NAVEGANTE?
If you already have the GIRA App and account, you can join GIRA NAVEGANTE in one of these ways:
. If you have an active NAVEGANTE (or Lisboa Viva) under23 or +65 card, you can join by associating the NAVEGANTE (or Lisboa Viva) card directly in the GIRA App in the SUBSCRIPTIONS menu, selecting GIRA NAVEGANTE and following the instructions.
. If you have a valid EMEL Resident Permit, you can join GIRA Navegante via the GIRA app:
. Select the "Subscriptions" option.
. Enter your valid GIRA Navegante card number.
. If you don't have a Resident Permit you will need to:
. Obtain a tax residence certificate* proving that you live in the Municipality of Lisbon.
. Go to the EMEL website, select "GIRA NAVEGANTE" and apply for membership.
*This document does mention prices and is obtained quickly and free of charge from the Portal das Finanças (type "certidão" in the search field).
The allocation and validity of the GIRA NAVEGANTE subscription is subject to periodic verification of the validity of an active NAVEGANTE Pass through documentation or through SIIT - the Intermodal Transport Information System of TML - Transportes Metropolitanos de Lisboa.
. If you have an active NAVEGANTE (or Lisboa Viva) under23 or +65 card, you can join by associating the NAVEGANTE (or Lisboa Viva) card directly in the GIRA App in the SUBSCRIPTIONS menu, selecting GIRA NAVEGANTE and following the instructions.
. If you have a valid EMEL Resident Permit, you can join GIRA Navegante via the GIRA app:
. Select the "Subscriptions" option.
. Enter your valid GIRA Navegante card number.
. If you don't have a Resident Permit you will need to:
. Obtain a tax residence certificate* proving that you live in the Municipality of Lisbon.
. Go to the EMEL website, select "GIRA NAVEGANTE" and apply for membership.
*This document does mention prices and is obtained quickly and free of charge from the Portal das Finanças (type "certidão" in the search field).
The allocation and validity of the GIRA NAVEGANTE subscription is subject to periodic verification of the validity of an active NAVEGANTE Pass through documentation or through SIIT - the Intermodal Transport Information System of TML - Transportes Metropolitanos de Lisboa.
Where is the number of the NAVEGANTE card?
The card number is indicated at the top of the physical NAVEGANTE (or Lisboa Viva) card, above the cardholder's photo and name. It is a set of 12 digits, in black, inserted at the top of the card.
How do I know if I'm authorized?
You can know if you're authorized by the validation message in the GIRA App or:
. If you have a NAVEGANTE (or Lisboa Viva) pass for under 23 or over 65, in the Activity History / Subscriptions menu;
. If you signed up using an access code, in the Promotions / Active menu;
where you can also check its validity.
. If you have a NAVEGANTE (or Lisboa Viva) pass for under 23 or over 65, in the Activity History / Subscriptions menu;
. If you signed up using an access code, in the Promotions / Active menu;
where you can also check its validity.
I tried to join GIRA NAVEGANTE through the GIRA APP, but it said that my NAVEGANTE card doesn't have a valid pass. What can I do?
This message appears when the NAVEGANTE card does not have a valid monthly pass. In these cases, in order to benefit from GIRA, you must get a valid monthly pass onto the NAVEGANTE card at the service desks, in the operators' stores or on the VIVA Portal.
I tried to join GIRA NAVEGANTE through the GIRA App, but it said that the card number entered does not match the user's NIF. What can I do?
You must confirm that the NIF entered in the GIRA App and associated with the NAVEGANTE card is correct. The NIF associated with the GIRA account can be confirmed in the profile in the GIRA app.
The NIF associated with the GIRA App and the NAVEGANTE card must be the same.
The NIF associated with the GIRA App and the NAVEGANTE card must be the same.
How to keep the NAVEGANTE pass valid and use GIRA for free?
To keep the service free you must have a valid NAVEGANTE card and an active monthly pass.
Joining the GIRA NAVEGANTE pass is free?
Membership of GIRA is free, provided the customer has a NAVEGANTE card with an active monthly pass and meets the other conditions set out in the terms and conditions.
The purchase of the NAVEGANTE card and the monthly pass are subject to the costs set by TML (Transportes Metropolitanos de Lisboa).
The normal GIRA fares apply to the use of the GIRA NAVEGANTE. https://www.gira-bicicletasdelisboa.pt/passes-e-tarifarios/
The purchase of the NAVEGANTE card and the monthly pass are subject to the costs set by TML (Transportes Metropolitanos de Lisboa).
The normal GIRA fares apply to the use of the GIRA NAVEGANTE. https://www.gira-bicicletasdelisboa.pt/passes-e-tarifarios/
Can each GIRA account only be associated with one GIRA NAVEGANTE pass?
Yes. Each GIRA account can only be associated with a single GIRA NAVEGANTE card and a single NIF.
I already have an active GIRA pass (monthly or annual). Can I still join GIRA NAVEGANTE?
If you have a valid GIRA monthly or annual pass, you should only join GIRA NAVEGANTE after your pass has expired.
How long is the GIRA NAVEGANTE pass valid for?
The validity of GIRA NAVEGANTE is:
. If you signed up using a NAVEGANTE (or Lisboa Viva) under23 or +65 pass, the validity is up to one year, as long as you keep the NAVEGANTE card with an active monthly pass during this period. You can check the validity in the Activity History / Subscriptions menu;
. If you signed up using an access code, it is valid for up to six months, provided you enter the same code into the GIRA App at the end of each month. This code can only be used six times, in consecutive months, and can only be used by the same user. You can check the validity in the Promotions/Active menu.
. If you signed up using a NAVEGANTE (or Lisboa Viva) under23 or +65 pass, the validity is up to one year, as long as you keep the NAVEGANTE card with an active monthly pass during this period. You can check the validity in the Activity History / Subscriptions menu;
. If you signed up using an access code, it is valid for up to six months, provided you enter the same code into the GIRA App at the end of each month. This code can only be used six times, in consecutive months, and can only be used by the same user. You can check the validity in the Promotions/Active menu.
How can I cancel the GIRA NAVEGANTE pass?
You can voluntarily unsubscribe from GIRA NAVEGANTE via the app. Simply go to the GIRA App and select remove GIRA NAVEGANTE or do not re-enter the access code.
If I cancel the GIRA NAVEGANTE pass, can I keep only the NAVEGANTE pass?
Yes.
If I cancel my monthly or annual GIRA pass, can EMEL refund me?
Refund depends on the exercise of the Right of Termination provided in the number 9 of the Terms and Conditions of Use of the GIRA Service:
a) The user/Customer has the right to freely terminate this contract for the use of the GIRA Service, within 14 calendar days, without having to give any reason.
b) The period for exercising the right to terminate expires in 14 calendar days from the day following the conclusion of the contract, i.e. the user's/Customer's registration.
f) The access fee is only refunded if the user/Customer has not used the GIRA Service at all.
a) The user/Customer has the right to freely terminate this contract for the use of the GIRA Service, within 14 calendar days, without having to give any reason.
b) The period for exercising the right to terminate expires in 14 calendar days from the day following the conclusion of the contract, i.e. the user's/Customer's registration.
f) The access fee is only refunded if the user/Customer has not used the GIRA Service at all.
What should I do if I lose or exchange my NAVEGANTE card?
You can request a new NAVEGANTE card from your operator. This new NAVEGANTE card has a new card number, so the previous NAVEGANTE card number can no longer be used.
The new NAVEGANTE card must be linked to the GIRA app.
The new NAVEGANTE card must be linked to the GIRA app.
What happens if I have a negative balance in my GIRA account?
It is not possible to make GIRA trips with a negative balance on the app. You will need to top up your GIRA account before you can make GIRA trips again.
How and where to order the NAVEGANTE card?
Check https://www.navegante.pt/
I don't have a GIRA account. How can I join GIRA NAVEGANTE?
"If you don't have a GIRA account, you need to download the GIRA App, register, accept the terms and conditions and the privacy policy.
You can then join GIRA NAVEGANTE in one of these ways:
. If you have an active NAVEGANTE (or Lisboa Viva) Under23 or +65 pass, you can join by associating the NAVEGANTE (or Lisboa Viva) card directly in the GIRA App in the SUBSCRPTIONS menu, selecting the GIRA NAVEGANTE pass and following the instructions.
. If you have a valid EMEL Resident Permit, you can join GIRA Navegante via the GIRA app:
. Select the "Subscriptions" option.
. Enter your valid GIRA Navegante card number.
. If you don't have a Resident Permit you will need to:
. Obtain a tax residence certificate* proving that you live in the Municipality of Lisbon.
. Go to the EMEL website, select "GIRA NAVEGANTE" and apply for membership.
*This document does not mention prices and is obtained quickly and free of charge from the Portal das Finanças (type "certidão" in the search field).
The allocation and validity of the GIRA NAVEGANTE subscription is subject to periodic verification of the validity of an active NAVEGANTE Pass through documents or through SIIT - the Intermodal Transport Information System of TML - Transportes Metropolitanos de Lisboa.
You can then join GIRA NAVEGANTE in one of these ways:
. If you have an active NAVEGANTE (or Lisboa Viva) Under23 or +65 pass, you can join by associating the NAVEGANTE (or Lisboa Viva) card directly in the GIRA App in the SUBSCRPTIONS menu, selecting the GIRA NAVEGANTE pass and following the instructions.
. If you have a valid EMEL Resident Permit, you can join GIRA Navegante via the GIRA app:
. Select the "Subscriptions" option.
. Enter your valid GIRA Navegante card number.
. If you don't have a Resident Permit you will need to:
. Obtain a tax residence certificate* proving that you live in the Municipality of Lisbon.
. Go to the EMEL website, select "GIRA NAVEGANTE" and apply for membership.
*This document does not mention prices and is obtained quickly and free of charge from the Portal das Finanças (type "certidão" in the search field).
The allocation and validity of the GIRA NAVEGANTE subscription is subject to periodic verification of the validity of an active NAVEGANTE Pass through documents or through SIIT - the Intermodal Transport Information System of TML - Transportes Metropolitanos de Lisboa.
Can I renew GIRA NAVEGANTE with an access code assigned by EMEL?
If you joined GIRA NAVEGANTE with an access code assigned by EMEL, at the end of each month you have to re-enter the same code in the GIRA app.
The App displays a message informing you that the code is valid.
The same code can only be used six times, in consecutive months, and can only be used by the same user.
The App displays a message informing you that the code is valid.
The same code can only be used six times, in consecutive months, and can only be used by the same user.
What do I need to join GIRA NAVEGANTE?
You need to have the GIRA App and account and a NAVEGANTE card with an active monthly pass.
I tried to join GIRA NAVEGANTE using an activation code, but I couldn't activate it. What can I do?
Send an email to gira@emel.pt with your registration email, NIF and access code number.
I already have an active NAVEGANTE pass, but still cant't join GIRA. What can I do?
It may happen that, as soon as the NAVEGANTE card has been loaded with a monthly pass, the NAVEGANTE system doesn't have this information available straight away. In these cases, you should try to link the NAVEGANTE card to GIRA later.
What are the benefits of having a shared public bike system?
The main benefits of public bike-sharing systems include:
. Increased cycling mode share;
. Offering a flexible transportation alternative;
. Promoting the intermodally of transport systems;
. Promoting soft mobility;
. Reducing road traffic and associated externalities (congestion, gas emissions, noise and accidents);
. Improving public health.
. Increased cycling mode share;
. Offering a flexible transportation alternative;
. Promoting the intermodally of transport systems;
. Promoting soft mobility;
. Reducing road traffic and associated externalities (congestion, gas emissions, noise and accidents);
. Improving public health.
How can I use the service/bikes?
1. Download the GIRA App from the AppStore (iOS - version 9 or higher) or Google Play (Android - version 4.4 or higher, recommended version 5.0 or higher)
2. Register or log in (email and password)
3. After logging in, access the Subscriptions Menu, choose the Pass Type and subscribe to it.
4. On the map, check where the Stations are, check available bikes and unlock the bike you want.
5. After the trip, always park the bike at a dock and confirm the end of the trip in the App.
2. Register or log in (email and password)
3. After logging in, access the Subscriptions Menu, choose the Pass Type and subscribe to it.
4. On the map, check where the Stations are, check available bikes and unlock the bike you want.
5. After the trip, always park the bike at a dock and confirm the end of the trip in the App.
Who can use the Service?
Anyone aged 16 or over.
What is the cost of use?
The cost of using GIRA has 2 types of tariff:
1. Access fee - amount paid for Subscription to the service (Annual Pass, Monthly Pass or Day Pass).
2. Usage fee - the amount paid for using the service (varies according to the duration of each trip).
For more information, see the subscription and pricing page of this website
1. Access fee - amount paid for Subscription to the service (Annual Pass, Monthly Pass or Day Pass).
2. Usage fee - the amount paid for using the service (varies according to the duration of each trip).
For more information, see the subscription and pricing page of this website
What is the max duration of a trip?
A trip has a maximum duration of 8 hours, although fees apply after the first 45 minutes depending on the pass subscribed
For more information, see the subscriptions and pricing page of this website
For more information, see the subscriptions and pricing page of this website
Is it mandatory to wear a helmet on electric bikes, according to current legislation?
It is not mandatory to wear a helmet when riding a GIRA - electrically assisted bicycle
What are the opening hours of the Service?
The Service operates from Monday to Sunday from 06:00 to 02:00 the following day.
The GIRA Contact Centre service operates 24/7
The GIRA Contact Centre service operates 24/7
How can you tell the difference between a conventional bike and an electric bike? Where is this information on the bike?
Each Conventional Bike has a unique number on the frame that uniquely identifies each bike and is made up of the prefix "C" and 4 digits (e.g. "C0001").
Each Electric Bike has a unique number on the frame that uniquely identifies each Bike and is made up of the prefix "E" and 4 digits (e.g. "E0001").
Each Electric Bike has a unique number on the frame that uniquely identifies each Bike and is made up of the prefix "E" and 4 digits (e.g. "E0001").
Does the electric bike charge while you're pedalling?
No. The bike will only charge if it is locked/ parked.
Are there specific docks for conventional bikes and electric bikes?
No. The docks are all the same, so you can lock/dock a conventional or electric bike at any dock that is available and operational (with a green light).
The bike had a broken part or other problem, what happens?
Before the start of the journey and after unlocking the bicycle for up to two minutes, check that the bike is in good condition and if you detect any faults, defects or anomalies, re-lock/return the bicycle to the dock. Then choose and unlock a bike.
Before the start of the journey and after unlocking the bike and after two minutes, check that the bike is in good condition and if you detect any faults, defects or anomalies, report the problem in the App, after the bike has been correctly unlocked in a dock and rate the journey with 3 or fewer stars. Then wait 5 minutes to unlock a bike.
Before the start of the journey and after unlocking the bike and after two minutes, check that the bike is in good condition and if you detect any faults, defects or anomalies, report the problem in the App, after the bike has been correctly unlocked in a dock and rate the journey with 3 or fewer stars. Then wait 5 minutes to unlock a bike.
Must the bike be locked/delivered to the same station where it was unlocked/picked up?
No. It can be unlocked/withdrawn at one station and locked/parked to a different station.
What is a station?
A station is a place consisting of a totem pole and a variable number of docks where you can start/finish your trip.
The stations have a WIFI service available, which allows you to unlock or lock bikes without using mobile data. However, if the WIFI is not working, you should use mobile data, as the Service is not obliged to provide WIFI.
The stations have a WIFI service available, which allows you to unlock or lock bikes without using mobile data. However, if the WIFI is not working, you should use mobile data, as the Service is not obliged to provide WIFI.
Where is the dock number visible?
The dock number is visible on the side of the dock. In the app, select the station icon and then select a bike to see the dock number.
On the dock, what does the colour of the circle indicate?
Green Dock = Dock Available - dock at which the trip can be terminated with the indication of the light signal: permanent green colour.
Red Dock = Dock Unavailable - dock at which the trip cannot be completed and with the light signal: permanent red
Red Dock = Dock Unavailable - dock at which the trip cannot be completed and with the light signal: permanent red
How do you know what station you're in?
At the top of the totem, there's a blue list with the number that identifies the station and on the side of the map there's its name (made up of street names).
Once you unlock the bike via the app, how long do you have to remove it from the dock?
The bike can be removed from the dock in 15 seconds, after which it is locked in the dock.
Do I need to have the App on and/or mobile data during the trip?
No. To start the trip you need to have the App connected (with internet connection, wi-fi or mobile data), during the trip you can turn off the App and the internet connection but at the end of the trip you need to turn the App back on to confirm the end of the trip. The stations have wi-fi available, so there's no need to use mobile data.
How do I change the App password?
The password can be changed in the App in the profile. Click on the avatar in the top right-hand corner of the App and then select "Change Password".
How do I log out of the app?
To log out of the app, go to your profile. Click on the avatar in the top right-hand corner of the App and select "Log out" at the bottom of the screen.
How do I change my profile photo?
In the app, go to the profile. Click on the avatar in the top right-hand corner of the App and then click on the + of the avatar.
You can add a photo taken at the moment or use a photo from the gallery. To remove the current photo, simply delete it.
You can add a photo taken at the moment or use a photo from the gallery. To remove the current photo, simply delete it.
How do I check my route history?
Click on the menu in the top left-hand corner of the app, then click on "Activity History" and then "Trips".
How do you predefine the type of bike according to your preference?
Click on the menu at the top left of the App and then select "Settings/Favourite Bikes". Then, depending on whether you prefer electric bikes or conventional bikes, activate the choice by sliding the button of one of the options to the right.
Bike parked, but the time is still counting in the App, why?
This should not happen.
Immediately contact the Contact Centre t: 211163060 - selecting option 2.
Immediately contact the Contact Centre t: 211163060 - selecting option 2.
What do you have to say about GIRA when you call 211163060?
Option 2 - GIRA Bicicletas de Lisboa.
If the bike cannot be delivered to the System, how long will it take for technical assistance to arrive on site?
The arrival of the service team or technician on site depends on several factors. On average, the estimated time for the technical team to arrive on site is 30 minutes.
Are GIRA customers insured in the event of an accident?
Yes. Every GIRA user/customer (account holder) benefits from personal accident insurance and civil liability insurance in accordance with the policies advertised on this site and in accordance with the respective coverages and exclusions. More information can be found in the Terms and Conditions available on the App (in the menu under General Information) or on the website.
What should I do if I have an accident and my bike won't go (mechanical or functional failure)?
Contact EMEL immediately, using the Roadside Assistance button on the App or the telephone number on the bike, 211163060. If it is not possible to transport the bike to the nearest station, the customer must stay with it until the assistance team or technician arrives.
What to do if you have an accident and hit a car. Does GIRA insurance cover damage to the car?
Yes. Every GIRA user/customer (account holder) benefits from personal accident insurance and civil liability insurance in accordance with the policies in force. Any bodily injury or material damage caused to third parties while using the GIRA service is insured.
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